Javascript Disabled

In order to use this site and many of its features, including accessing your profile and giving, javascript must be enabled.

Personal. Practical. Powerful.

Effective teaching to take the mystery out of leadership.

Latest Episode

290e87fa 7825 46c5 8719 103af45521be

Q&A: Excellence Wins with Horst Schulze

Sit in on a conversation with customer service expert and hotel executive Horst Schulze to learn first-hand why a commitment to customer service must be the foundation any company, team, or organization is based on.

Get leader guides and updates in your inbox.

Be the first to know about new episodes, download episode summaries and discussion questions, and stay in the loop about what’s coming up.

Share your experience.

Want to ask Craig a leadership question, tell a story, or share what you've learned? Let our team know.

More Episodes