Q&A: Excellence Wins with Horst Schulze

Sit in on a conversation with customer service expert and hotel executive Horst Schulze to learn first-hand why a commitment to customer service must be the foundation any company, team, or organization is based on.

Download Leader Guide

Listen and Subscribe On:

Google Podcasts

Quotes from the Podcast

Be the first to know about new episodes, download episode summaries and discussion questions, and stay in the loop about what’s coming up.

Share your experience.

Want to ask Craig a leadership question, tell a story, or share what you've learned? Let our team know.

More Episodes

60: Q&A with Gen Z and Millennial Expert Jason Dorsey

59: Eliminate Distractions: Cut the Slack, Part 1

58: Q&A with Dr. John Townsend: Key Relationships

57: Understanding Your Four Forms of Energy

56: Q&A with Carly Fiorina: Unleashing Your Highest Potential

55: The Art of Energy Management

54: When It's Right to Be Wrong

53: How to Be Real and Not Be Weird

51: Keeping It Real

50: Q&A: Atomic Habits with James Clear

49: Six Steps to Your Best Year of Leadership, Part 2

48: Q&A: Bob Goff, Becoming an Authentic Leader

47: Six Steps to Your Best Year of Leadership, Part 1

46: Q&A: Chip Heath, The Power of Moments

45: Four Keys to Spot the Talent Others Miss

44: How to Recognize Leaders with High Potential

43: Q&A: Lysa TerKeurst, How to Lead Through Pain

42: Becoming the Centered Leader Your Team Craves

41: Q&A: Steven Furtick, Pastor, Elevation Church

40: How to Keep Your Organization Healthy

39: How To Grow A Healthy Organization

38: Q&A: Chris Voss, Negotiation Expert

37: How To Inspire Your Team

36: Q&A: Bobby Gruenewald, YouVersion Founder

35: The Four Essentials of Innovation

34: How Effective Leaders Handle Criticism, Part 2

33: Answering Your Questions (Bonus Episode)

32: How Effective Leaders Handle Criticism, Part 1

31: Investing Your Resources the Right Way, Part 2

30: Investing Your Resources the Right Way, Part 1

29: Motivating Your Team

28: Giving and Receiving Feedback, Part 2

27: Giving and Receiving Feedback, Part 1

26: 3 Questions For Anticipatory Leaders

25: Anticipatory Leadership

24: How To Develop Leaders

23: The Developer's Dark Side

22: Strengthening A Struggling Team

21: Fire Your Inner Boss

20: Principles of Higher Hiring, Part 2

19: Principles of Higher Hiring, Part 1

18: 5 Secrets Of Superior Decision-Makers

17: Creating an Empowering Culture, Part 2

16: Creating an Empowering Culture, Part 1

15: Sharpening Your Communication Skills, Part 2

14: Sharpening Your Communication Skills, Part 1

13: Leading Up, Part 2

12: Leading Up, Part 1

11: Embracing Change, Part 2

10: Embracing Change, Part 1

9: Institutionalizing Urgency, Part 2

8: Institutionalizing Urgency, Part 1

7: The Forbidden Phrase

6: Creating A Value-Driven Culture, Part 2

5: Creating A Value-Driven Culture, Part 1

4: It's About Time, Part 2

3: It's About Time, Part 1

2: Six Types of Leaders, Part 2

1: Six Types of Leaders, Part 1

View All